FAQ
Frequently Asked Questions
Can I have my patient order directly?
We sell only to licensed/certified healthcare practitioners. We have chosen not to deal directly with your patient in order to ensure that you remain in control of what your patient is receiving and that all items are used with your guidance. We also are protecting your ability to set your own pricing for your patient. Vaya Botanicals will not call or email your patient.
Can I have an order drop shipped to a patient?
YES! We are happy to drop ship directly to your patient as long as you are the one placing the order and you provide all your patients ship to information in the order. All receipts are emailed direct to you and no pricing is included in the shipment, just a packing slip.
1. Create your order
2. Enter your patient information in the Shipping Address section
3. You may choose to pay with your patient credit card or your own. If using the patient credit card, you will be responsible for sending them their receipt.
If you are emailing orders instead of placing them here on the website, be sure to include all patient ship to information.
Are the suppositories shipped with an ice pack?
Probiotic suppositories always ship with an ice pack. Depending on transit time, this may not still be cold when it arrives. Simply place the suppositories immediately in the refrigerator and store them there.
All other suppositories do not require ice packs. They may melt in shipping but are all individually contained in their mold and should not leak. Simply place them in a cool place and they will solidify again. Melting does not degrade their efficacy.
Shipments May through October may be shipped with ice packs due to extreme heat, regardless of type of suppository. We are located in Arizona and everything is HOT.
Can I resell Vaya products on my website?
Vaya products are not to be sold online, on any platform. Our policy is for the protection of patients, the integrity of qualified healthcare practitioners, and our brand. Our products are intended for use only with a consultation and guidance from a practitioner. We prohibit sales of our products on practitioner websites, Amazon, Walmart, Ebay, or any other online platform without our written consent. Any customers found reselling online will have their access canceled.
What size are the suppositories?
Each individually wrapped suppository is approximately 2ml/2grams
What are the suppositories made from?
Our suppositories are in a base of cocoa butter and are made with all-natural and organic ingredients. Based on the type of suppository, some suppositories contain powdered herbs, powdered probiotics, essential oils, liquid herbal extracts, and vitamin oils
What is the shelf life of Vaya Botanicals Products?
Each product will have a manufacturing date. Best Used By dates are based on the manufacturing date.
Suppositories - 3 years from manufacturing date
Liquid Extracts - 5 years from manufacturing date
Salves - 2 years from manufacturing date
How do I store my products?
Be sure to store all products properly, in a cool dry place. Each suppository is individually wrapped. If product gets warm in transit, the suppository may melt but will remain in its individual mold, Simply place your boxes of suppositories in the fridge, or in a cool dry place, and they will quickly solidify again. Melting does not affect the viability of the product.
Probiotic Suppositories do require refrigeration and require being shipped with a cold pack.
Keep all products away from heat and store in a cool dry place.
How are suppositories used?
Each suppository can be used vaginally or rectally, depending on the conditions you are trying to treat. We offer a free protocol guide on our homepage for reference. The top of each individually wrapped suppository peels apart to access the suppository.
We recommend having the patient use the suppositories at bedtime but anytime use is fine.
What are RocketMolds™?
RocketMolds are a one-piece design with an easy-to-seal snap shut cover. This means NO LEAKS. The patient-friendly easy-open design features“Flex Tab & Squeeze-Out” dispensing directly into an applicator without handling the dose or remove and insert by hand. Each suppository is 2ml and molded from a flexible FDA compliant polymer and UV inhibitor that is recyclable. (Does NOT contain PVC) You will now have the option to purchase a reusable Suppository Applicator for your patients, or they may continue to use suppositories manually.
Does my patient need to douche or rinse after using a suppository?
The only suppository that we recommend rinsing after use is Echinacea & Goldenseal. Prolonged use of goldenseal vaginally can cause uterine cramping. It is best to perform a warm water douche in the AM to remove remaining herb material from the vagina.